This page explains how Plates4less VRM Swansea Ltd. uses any information you provide and details the ways in which we protect your privacy when you buy or sell a private plate.
Under the Data Protection Acts, we have a legal duty to protect any information we collect from you. We use leading technologies to safeguard any sensitive data while the latest encryption software protects any payment card details you submit to us. We maintain strict security standards to prevent any unauthorised access to this data.
We do not pass your details to any third party unless you give us permission to do so. We will also remove all your data upon your request and only keep the data required to be kept by law, once we have completed our business.
As a buyer, you have our assurance that we will never disclose your identity or contact details to a seller and vice-versa. Furthermore, the law prevents us from disclosing any details relating to the current registered Keeper of any registration mark (private plate) except to law enforcement officers who must always give us evidence of a legitimate request relating to the performance of their duties in upholding the law.
We collect information about you for two main reasons: to process your order or sale and to provide you with the best possible after-sales service. You may also subscribe to our free ‘Alert Services’ and we will only use your contact details to stay in touch with you as per your request. The type of information we collect about you includes your name, address, telephone number, email address, credit/debit card details and any other information we require for processing your order. You can query the information that we hold by contacting us, though you will need to confirm your identity by answering our security questions before any information is given. We will never collect sensitive information about you without your consent.
The information we hold will be as accurate and up to date as possible but we must rely on you to keep us informed. If there are any inaccuracies we will correct the information in accordance with your instructions.
Your personal information will be held securely in accordance to our internal security policy and the law.
We will never transfer your information outside the EEA (European Economic Area) without first obtaining your consent.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you, unless you modify your browser settings.
We do not send random marketing emails, or spam, to personal email addresses.
We understand and appreciate that you may not wish to enter payment card details over the internet, so we have developed an ordering system that will allow you to place your order online and then telephone us later with your payment details, or pay by cheque/bank transfer. We do not record or keep your payment card details. They are sent securely to our payment providers.
We conform to the requirements of the Data Protection Act, 1998.
When collecting personal information from you we use highly respected encryption technology, ensuring that ALL of your personal data is encoded and protected. We are lawfully registered with the Information Commissioner’s Office as data-capture and holding agents. We are also licensed by the Financial Conduct Authority (FCA) for consumer credit services.
Our online payment provider is Sage Pay, who utilises the highest levels of encryption and security available on the internet. Sage Pay is one of the foremost providers of electronic payment clearing systems in the UK.
For your security our personnel or systems never store your payment card details.
VRM Swansea is PCI DSS (Payment Card Industry Data Security Standard) compliant for your security and peace of mind
A recent survey of businesses in the UK revealed that only 12% are operating safe and secure practices to an internationally recognised security standard when it comes to handling your personal data and in particular your payment card details. Security breaches involving the theft of payment card data are costly and time consuming to rectify. Your identity may even be cloned without your knowledge.
Our operational business infrastructure is compliant with the PCI DSS, which is a worldwide security standard assembled by the Payment Card Industry Security Standards Council (PCI SSC).
The PCI security standards are technical and operational requirements that were created to help organisations prevent payment card fraud, hacking and various other security vulnerabilities and threats.
The standards apply to all organisations that store, process or transmit cardholder data - with guidance for software developers and manufacturers of applications and devices used in those transactions. Any company processing, storing or transmitting cardholder data should be PCI DSS compliant.
The standards require merchants who store, process or transmit cardholder data to:
- Build and maintain a secure IT network
- Protect cardholder data at all times
- Maintain a vulnerability management program
- Implement strong access control measures
- Regularly monitor and test networks
- Maintain a robust information security policy
Worldpay Merchant Services
Our bank services provider is Worldpay Merchant Services, which is operated by RBS (Royal Bank of Scotland) and is one of the foremost providers of electronic payment clearing systems in the UK.
For your security we verify your payment card details as well as your registered card account address.
It is important to us that our online services are easy to use, useful and reliable. Where these services are delivered to your device (your computer or mobile phone, for example) we include the use of ‘cookies’. These are small text files, which cannot be used to identify you personally, but allow us to measure how many people are using our services.
By using our website and having cookies enabled on your web browser it is assumed that you are giving us consent to use these small harmless files, to improve our services. If you would prefer not to allow cookies, you can change the settings on your web browser and still use our services with no hindrance.
To learn more about cookies and managing your web browser, you can search for more information on the Internet; there are plenty of websites that can help you.