Client support & advice

If your V750 Certificate of Entitlement has been lost or hasn't arrived, you can request a replacement online at:

www.plates4less.co.uk/newcertificate

Before requesting a replacement, please make sure you've searched thoroughly, as once a replacement is issued, the original certificate will no longer be valid.

You will need to complete a short declaration as part of your application.

A small administrative fee may apply, depending on how long ago the certificate was issued. Full details are available on the replacement certificate page.

Moved house? You can also update the address on your certificate as part of the replacement process.

Pre-owned (previously owned) registration marks cannot be cancelled or exchanged once purchased.

This is because they are bespoke purchases involving third-party sellers. Once your order is placed, we immediately enter into a contract with the seller and begin arranging the transfer of the registration on your behalf.

During checkout, you will have been informed that your statutory cancellation rights are waived for these bespoke, third-party purchases, and you will have been asked to confirm your agreement before placing your order.

Newly issued registration marks may be cancelled in limited circumstances, provided:

• The registration has not been assigned to a vehicle.
• We receive your request in writing within 8 days of purchase.
• The cancellation is approved by the DVLA.

To request a cancellation, please email [email protected] .

If your cancellation is approved:

• A £45 DVLA cancellation fee will apply.
• You will also be charged for any goods or services already purchased or supplied on your behalf.
• Any number plates supplied must be returned or destroyed before your refund can be processed.

Please note: Newly issued registration marks cannot be exchanged. If you have ordered the wrong registration, you will need to cancel (where possible) and place a new order.

In most cases, you do not need to change the nominee name on your V750 Certificate before assigning the registration mark to a vehicle.

Assigning a registration mark online

If you are assigning the registration mark to a vehicle using our online transfer service, the nominee name shown on the V750 Certificate does not need to match the name shown on the vehicle's V5C Registration Certificate.

Assigning a registration mark to a brand-new vehicle

If the registration mark is being assigned as the first registration on a brand-new vehicle, the nominee name on the V750 Certificate must normally match the name of the person or company registering the vehicle.

If the names do not match, you may need to request a nominee name change before the registration can be assigned.

Changing the Nominee Name

If you require a new V750 Certificate showing a different nominee name, please leave a message via the form below.

We will review your request, confirm any information required, advise of any applicable administration fee and arrange for the application to be processed.

The quickest and easiest way to transfer a registration mark from one vehicle to another is to:

1. Remove the registration from your current vehicle and place it on retention.
2. Assign it to your new vehicle.

Although a direct vehicle-to-vehicle transfer can still be completed by submitting a paper application to the DVLA, the retention and assignment process is now the faster and recommended method . You only pay one DVLA fee for the entire process.

You can start the process and find full guidance on the GOV.UK website: https://www.gov.uk/personalised-vehicle-registration-numbers/take-private-number-off

In most cases, when you later remove your private registration using the DVLA's retention service, your vehicle's original registration mark will be reassigned to the vehicle.

Although this is what happens in the vast majority of cases, it is not guaranteed. If your original registration is valuable or cherished, we recommend placing it on retention before assigning your new registration.

We also recommend keeping your original number plates in a safe place. If your original registration is returned to the vehicle when you sell it, you'll already have the correct plates ready to fit.

If you no longer need your old number plates, please dispose of them responsibly. Cutting them up or destroying them before disposal helps prevent them from being misused for vehicle cloning or other fraudulent purposes.

You cannot legally display your new number plates on your vehicle until the DVLA has officially assigned (transferred) your new registration mark to it.

• If you chose our DFY service we will send you our 'notification of successful completion of the transfer'. This will arrive sooner than your new V5C from DVLA showing your new reg mark, which will follow on later.
• If you chose our certificate only DIY service then you must not display new plates on your vehicle until you have followed the instructions and assigned the new mark to your vehicle, using the DVLA service.

You will not a receive a replacement MOT certificate. Your current MOT certificate will remain valid until the expiry date. Your MOT and road tax records will be updated electronically. Once you have received your new V5C document, you will know that the transfer has been completed and you can affix the new number plates to your vehicle.

When you change your vehicle, you can keep your private number plate by either retaining it onto a government holding certificate or transferring it to your new vehicle. To retain or transfer the registration number you will need to apply to the DVLA using their downloadable V317 form and pay their £80 fee. Your old vehicle will usually be given back its previous registration mark and you will need to change its number plates before you sell it.

Please note: If you do not transfer or retain your personal registration mark before you sell your vehicle then it legally becomes the property of the new owner and you will have lost all your rights to it.

If you would like us to assist you for a small administration fee, then please call us on 01792 477316.